It takes a total commitment to quality to be one of the nation’s best moving companies. We hold ourselves to a higher standard than most—the Bekins standard—which means we have more satisfied customers than other movers.
From packing to shipping to unloading and beyond, we take care of our customers every step of the way. So whether it’s maintaining the safety and security of your belongings, or implementing background checks on our employees, you can be assured we’re taking steps to make sure your move goes smoothly.
Numbers don’t lie, which is why we go to great lengths to quantify every piece of measurable data we can. This doesn’t just ensure better, more efficient service: It means lower costs for you, too.
Measurable data we quantify includes:
Packing claim frequency
Packing claim dollar average
Hauling claim frequency
Hauling claim dollar average
Warehouse claim frequency
Warehouse claim dollar average
Weight estimate accuracy
Several other key metrics based upon customer feedback
But the most important and accurate indicator of quality isn’t a number: It’s the ratings we get from our customers. We take these ratings to heart—which is why we’re one of the best moving companies in the world.